Support Details

Customer Support is available Monday – Friday. View Store Hours for details.
Contact Support at 657.278.3418 or titanshops@fullerton.edu.
You may also create a support case within your Titan Shops account.

Orders may be picked up Monday to Friday and on select weekends, excluding holidays. Allow 2 to 3 business days for order processing. VitalSource ebooks are fulfilled in 24-hours.
View Store & Support Hours

Order Pick Up

An email will be sent to you when your order is ready for pickup. Please read the details in that message before arriving at the store.

Pick up at Titan Shops is Monday to Friday and on select weekends. View Store Hours for details.

Items not picked up within 14 calendar days (excluding holidays) of the order being processed will be considered abandoned. All abandoned items will be canceled and refunded. All abandoned textbooks will be canceled, refunded, and charged a 15% restocking fee.

Titan Shops will make multiple attempts to contact the customer prior to canceling the order.

If you have any questions or concerns, please contact Customer Service at titanshops@fullerton.edu or by calling 657-278-3574.

Free Shipping

Orders valued at $99 or more are eligible for free FedEx Home Delivery. Use code FREESHIP at checkout. Computers, tablets, diploma frames, and regalia are excluded from the promotion. Order value must total $99 or more before services, taxes, and shipping & handling. Entire order must be shipped to a single address. Does not apply to prior purchases or open orders and may not be combined with some offers. Customer is responsible for shipping costs on returned items. Promotion may be modified or discontinued at any time. Certain restrictions and exclusions may apply.

Lost and Stolen Orders

If your package has been marked as delivered but you haven’t received it, please consider the following:

  • Check your tracking history to verify the details of where and how it was delivered.
  • Check the shipping address on your order to ensure it was delivered to the expected address.
  • Check with your family/neighbors/front desk/mail room, etc.
  • Check surrounding areas, garage, mailbox, etc.

If you suspect your package was stolen, please file a police report and then contact Customer Service at titanshops@fullerton.edu or by calling 657-278-3574.

Titan Shops reserves the right to require copy of police report before an outcome is determined.

Shipping Options

FedEx Home Delivery ($9.99): 1 to 5 business days within the contiguous U.S., 3 to 7 business days to Alaska and Hawaii. Delivery is Monday to Saturday between 9 AM and 8 PM. Shipments to PO Boxes and military bases will be upgraded to FedEx Smartpost at no additional charge.

FedEx Home Delivery - Signature Required ($15.99): Home Delivery with signature collected at the delivery address. If no one is at the address, FedEx will reattempt delivery.

FedEx 2Day ($15.99): By 4:30 PM in 2 business days to most areas (by 8 PM to residences). Delivery is Monday to Friday.

FedEx Overnight ($30.99): Next business day delivery by 3 PM to most U.S. addresses, by 4:30 PM to rural areas and by 8 PM to residences. Delivery is Monday to Friday.

Orders to PO Boxes or APO/FPO military addresses will be delivered by US Postal Service.

International Taxes, Duties and Customs Fees

USPS and FedEx or its local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the customer. Tax and duty amount is presented during delivery, not during checkout. Your local post office or carrier can give you information on the methods of payment accepted for the duties, taxes, and other fees collected upon delivery.

Visitor information can be found at Cal State Fullerton's Parking and Transportation Services.

Visit Parking & Transportation

Titan Shops Payment Plan

Learn more and sign up for the payment plan by following the button below.

Learn More & Apply

Make a Payment

For outstanding balances, contact titanshops@fullerton.edu. If you wish to use a Titan Shops Gift Card / Voucher, please email your information to mdickerson@fullerton.edu.

To make a payment:

  1. Log in to your titanshops.com account using your CSUF portal credentials.
  2. Important: Before submitting payment, please verify the billing address on the account to ensure that it matches your credit card billing address. Payments will not go through if the address does not match.

Select the button below for step-by-step instructions.

Online Invoice Instructions (PDF)

Fall & spring semesters: All book sales are final after the first week of classes. Ensure you keep your original store receipt and remember that books must be returned in the same condition as when purchased.

Questions about eTextbooks?

View the eTextbook FAQ

eTextbooks

To process a return, please complete it within 14 days of your purchase date and provide your store receipt. Furthermore, ensure that no more than 20% of the eTextbook has been accessed or printed, and any access codes for online resources included with your purchase remain unused.

Rented Textbooks

Rented textbooks must be refunded on or before the deadlines listed above. The original receipt must accompany the return. Books must be in good condition with minimal wear. All rented titles are due back to Titan Shops by the last day of final exams in the semester they were rented.

General Books, Supplies, Apparel, and Gifts

General books (excludes textbooks and custom packets) and general merchandise may be refunded within 30 days from the date of purchase provided you have a receipt and the product is in the same condition as purchased.

Nursing scrubs, nursing pants and personal protective equipment (PPE) are final sale.

Art, Engineering, and Office Supplies

May be returned up to 30 days from the date of purchase in unused condition with receipt.

Computers, Electronics, Ink, and Toner

Credit is available up to 14 days from the original date of purchase. Item(s) must be in new condition and in original packaging. A 15% restocking fee is applied to all opened merchandise. We will not accept open-box refunds, returns, or exchanges for ink and toner. If defective, you may exchange the product for the same item unless otherwise noted. Titan Shops will not accept the return or exchange of any item if the UPC code has been removed from the packaging.

All calculator sales final. Electronics include batteries, lights, headphones, pencil sharpeners, recording devices, recording media, etc.

Clearance

All clearance items are final sale.

Textbooks (new, used, rental, and digital) must be returned by the due dates above to receive a refund. Digital books that have been activated can not be returned.

Returns and exchanges may be done by mail or in-person at Titan Shops pickup location, Monday to Friday and select weekends. View Store Hours for details. If you wish to mail-in your return, first request a return authorization by calling Support at 657.278.3418, emailing Support at titanshops@fullerton.edu or creating a support case within your Titan Shops account. Phone support is available Monday to Friday.

We can only accept items that are unworn and in their original packaging with tags. Final return approval will be granted upon inspection.

After your return has been received, please allow up to 7 business days for processing.

Send return packages to:

Titan Shops
Attn: Web Order Returns
Commons 2 Dock
800 N. State College Blvd.
Fullerton, CA 92831

Contact Apple for all support. Every Mac comes with complimentary telephone technical support within 90 days of your Mac purchase and a one-year limited warranty. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase and a one-year limited warranty.

Call Apple complimentary support at (800) 275-2273.

At this time, we are unable to accept Titan Card payments online. To use these funds at TitanShops.com, you may convert your funds to a Titan Shops eGift Card by contacting Customer Support at titanshops@fullerton.edu.

Gift cards can be purchased at Titan Shops. They can be used at Titan Shops, The Brief, and The Yum convenience stores. Gift cards are re-fillable and accepted online.

Purchase Gift Cards

Contact us at 657.278.3418 or titanshops@fullerton.edu. Customer Support is available Monday to Friday. View Store Hours for details. When contacting Support, please remember to include your order number, full name, and contact information. You may also request cancellation by creating a support case within your Titan Shops account.

Contact us at 657.278.3418 or titanshops@fullerton.edu. Customer Support is available Monday – Friday. View Store Hours for details. When contacting Support, please remember to include your order number, full name, and contact information. You may also request help by creating a support case within your Titan Shops account.