Free Shipping On Orders $99+  Use Code FREESHIP   Details

Support

Support Details

The online store remains open. Please use email to contact us.

Allow 1 to 2 business days for order fulfillment. Priority will be given to summer textbook orders. Digital titles will be fulfilled in 1 to 2 business days. Store pickup is temporarily unavailable. Customer Support is available to answer your questions, however, our responses may take longer than usual. If you need assistance, please contact Support at titanshops@fullerton.edu. Please continue to check updated Store Hours.

Thank you for your patience and understanding. Stay healthy!

When will Titan Shops reopen?

Unfortunately, we simply don't know. Many retail stores are closed across California and it is too early to speculate when we will reopen. For the foreseeable future, please check our Store Hours page for the latest information.

How long will it take to fulfill my website order?

Titan Direct Access and RedShelf digital books will be fulfilled and content available to use within 1 to 2 business days. All other web site orders will take 1 to 2 business days to ship. Priority will be given to summer textbook orders.

How do I return my rental books?

Select the button below for instructions on how to return Spring 2020 rental textbooks during COVID-19.

When is the new due date for Titan Shops Payment Plan?

The March 27 due date has been extended to April 24, 2020. For outstanding balances, contact titanshops@fullerton.edu. Remember that outstanding balances may result in a hold on your student registration and academic records.

To make a payment:

  1. Log in to your titanshops.com account using your CSUF portal credentials.
  2. Important: Before submitting payment, please correct the address on the account so that it matches your credit card billing address. Payments will not go through if the address does not match.

How do I order my regalia online? What's the Grad Deal promotion code?

Click here to purchase regalia. The Grad Deal promotion has expired. Regalia will be available for purchase up to the start of Commencement. Refunds on unopened and unused items will be accepted during that same time period.

My computer is being repaired by TitanTech Service Center. How do I learn the status of my repair?

Customers whose computers are still being repaired have been contacted. If you have not been contacted or you have further questions, please contact TitanTech Service Center at titantech@fullerton.edu.

How should I return my website order?

Simply return unused/unopened items by mail as you did before. Please note that it may take up to 2 business weeks to perform the refund. Details are listed below under Refund & Exchange Policy. Unopened and unused regalia may be refunded up to the beginning of Commencement.

How do I cancel my order?

Please send an email to titanshopsweb@fullerton.edu with your request. Remember to include your order number, full name, and contact information.

I have more questions, who do I contact at the bookstore?

Please send us an email at titanshops@fullerton.edu.

Pick Up

Store pick up is temporarily unavailable.

Photo ID is required. Pick up is available at the Main Store at Cal State Fullerton and the Irvine Center Bookstore during store hours.

Back to School: Items fulfilled before the start of classes must be picked up by the end of the third week of classes. Items fulfilled after the start of classes, must be picked up within three weeks of the item fulfillment date. If you cannot pick up by the deadline, please contact the bookstore for a refund or to arrange a specific pick up date. The order fulfillment department can be reached at titanshopsweb@fullerton.edu or by calling 657-278-4992.

Free Shipping

Orders valued at $99 or more are eligible for free FedEx Home Delivery. Use code FREESHIP at checkout. Computers, tablets, diploma frames, and regalia are excluded from the promotion. Order value must total $99 or more before services, taxes, and shipping & handling. Entire order must be shipped to a single address. Does not apply to prior purchases or open orders and may not be combined with some offers. Customer is responsible for shipping costs on returned items. Promotion may be modified or discontinued at any time. Certain restrictions and exclusions may apply.

Shipping Options

FedEx Home Delivery ($7.99): 1 to 5 business days within the contiguous U.S., 3 to 7 business days to Alaska and Hawaii. Delivery is Monday to Saturday between 9 AM and 8 PM. Shipments to PO Boxes and military bases will be upgraded to FedEx Smartpost at no additional charge.

FedEx Home Delivery - Signature Required ($13.99): Home Delivery with signature collected at the delivery address. If no one is at the address, FedEx will reattempt delivery.

FedEx 2Day ($15.99): By 4:30 PM in 2 business days to most areas (by 8 PM to residences). Delivery is Monday to Friday.

FedEx Overnight ($30.99): Next business day delivery by 3 PM to most U.S. addresses, by 4:30 PM to rural areas and by 8 PM to residences. Delivery is Monday to Friday.

Orders to PO Boxes or APO/FPO military addresses will be delivered by US Postal Service.

International Taxes, Duties and Customs Fees

USPS and FedEx or its local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the customer. Tax and duty amount is presented during delivery, not during checkout. Your local post office or carrier can give you information on the methods of payment accepted for the duties, taxes, and other fees collected upon delivery.

Visitor information can be found at Cal State Fullerton's Parking and Transportation Services.

Visit Parking & Transportation

Select the button below to learn more about paying off your Titan Shops Payment Plan and outstanding rental books.

Online Invoice Instructions

Textbook Refund Deadlines

All book sales final after the deadline. Must have original store receipt and books must be in the same condition as purchased.

Summer Sessions A, D & E: May 29
Summer Session C: June 26
Summer Session B: July 3
Fall: August 28
 
Spring Rentals Due: June 15
Summer Rentals Due: August 4
Fall Rentals Due: December 18
 
 

Questions about Titan Direct Access Textbooks?

Direct Access FAQ

Rented Textbooks

Rented textbooks must be refunded on or before the deadlines listed above. The original receipt must accompany the return. Books must be in good condition with minimal wear. All rented titles are due back to Titan Shops by the last day of final exams in the semester they were rented.

General Books and General Merchandise

General books (excludes textbooks and custom packets) and general merchandise may be refunded within 30 days from the date of purchase provided you have a receipt and the product is in the same condition as purchased. CSUF course catalogs and schedules are non-refundable.

Electronics

All calculator sales final. Electronics, other than calculators, may be returned within 14 days from the date of purchase in unused condition and with store receipt. Electronics include batteries, lights, headphones, pencil sharpeners, recording devices, recording media, etc.

Art, Engineering, and Office Supplies

May be returned up to 30 days from the date of purchase in unused condition with receipt.

Computers, Software, Ink, Toner, and iPods

Credit is available up to 14 days from the original date of purchase. Item(s) must be in new condition and in original packaging. A 15% restocking fee is applied to all opened merchandise. We will not accept open-box refunds, returns, or exchanges for software, ink, toner, and iPods. If defective, you may exchange the product for the same item unless otherwise noted. Titan Shops will not accept the return or exchange of any item if the UPC code has been removed from the packaging. iPods must be current.

Textbooks (new, used, rental, and digital) must be returned by the due dates above to receive a refund. Digital books that have been activated can not be returned. Returns may be refunded or exchanged in-person at Titan Shops or the Irvine Center Bookstore. Orders may be returned by mail to the address below using the return form including with your order. When shipping your return, include a copy of the packing list. Please email titanshopsweb@fullerton.edu for assistance.

Titan Shops
Attn: Web Order Returns
Commons 2 Dock
800 N. State College Blvd.
Fullerton, CA 92831

Contact Apple for all support. Every Mac comes with complimentary telephone technical support within 90 days of your Mac purchase and a one-year limited warranty. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase and a one-year limited warranty.

Call Apple complimentary support at (800) 275-2273.

Gift cards can be purchased at Titan Shops and the Irvine Center Bookstore. They can be used at Titan Shops, the Irvine Center Bookstore, The Brief and The Yum convenience stores. Gift cards are re-fillable and accepted online.