Support

Support Details

Allow 1 to 3 business days for order fulfillment. Digital access is available on select titles. No shipping fees on back orders.

Pick Up

Photo ID is required. Pick up is available at the Main Store at Cal State Fullerton and the Irvine Center Bookstore during store hours.

Back to School: Items fulfilled before the start of classes must be picked up by the end of the third week of classes. Items fulfilled after the start of classes, must be picked up within three weeks of the item fulfillment date. If you cannot pick up by the deadline, please contact the bookstore for a refund or to arrange a specific pick up date. The order fulfillment department can be reached at titanshopsweb@fullerton.edu or by calling 657-278-4992.

Free Shipping

Orders valued at $99 or more are eligible for free FedEx SmartPost Ground shipping. Use code FREESHIP at checkout. Computers and tablets are excluded from the promotion. Order value must total $99 or more before services, taxes, and shipping & handling. Entire order must be shipped to a single address. Does not apply to prior purchases or open orders and cannot be combined with any other offer. Customer is responsible for shipping costs on returned items. Promotion may be modified or discontinued at any time. Certain restrictions and exclusions may apply.

Shipping Options

FedEx SmartPost Ground: $7.99 FedEx Ground shipping with final delivery by US Postal Service. This is a good option for PO Box addresses. Allow up to three business days for deliveries within Southern California and up to nine business days for orders outside SoCal. Orders outside the lower 48 states can take longer.

FedEx Signature Required: $13.99 shipping through FedEx Ground. We recommend this service for all residential deliveries.

FedEx 2-Day: $15.99 FedEx Second Day shipping to the 50 States.

Canada: $31.00 FedEx Ground shipping for all orders to Canada. Read below for taxes, duties, and customs fees.

International: $66.00 FedEx International shipping. Read below for taxes, duties and customs fees.

Orders to PO Boxes or APO/FPO military addresses will be delivered by US Postal Service.

International Taxes, Duties and Customs Fees

USPS and FedEx or its local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the customer. Tax and duty amount is presented during delivery, not during checkout. Your local post office or carrier can give you information on the methods of payment accepted for the duties, taxes, and other fees collected upon delivery.

Allow 1 to 3 business days for processing. All orders ship from Fullerton, CA. For FedEx SmartPost Ground, add an additional two days to the transit time. SmartPost orders are picked up by FedEx and delivered by USPS. Expedited orders will arrive in one or two days after receiving the Order Processed confirmation email.

FedEx Map

Visitor information can be found at Cal State Fullerton's Parking and Transportation Services.

Visit Parking & Transportation

Textbook Refund Deadlines

All book sales final after the deadline. Must have original store receipt and books must be in the same condition as purchased.

Spring 2020: January 25
Spring Rentals Due: May 15
 
Winter 2020: January 9
Winter Rentals Due: January 17
 
Fall 2019: August 31
Fall Rentals Due: December 20
 
 

Questions about Titan Direct Access Textbooks?

Direct Access FAQ

Rented Textbooks

Rented textbooks must be refunded on or before the deadlines listed above. The original receipt must accompany the return. Books must be in good condition with minimal wear. All rented titles are due back to Titan Shops by the last day of final exams in the semester they were rented.

General Books and General Merchandise

General books (excludes textbooks and custom packets) and general merchandise may be refunded within 30 days from the date of purchase provided you have a receipt and the product is in the same condition as purchased. CSUF course catalogs and schedules are non-refundable.

Electronics

All calculator sales final. Electronics, other than calculators, may be returned within 14 days from the date of purchase in unused condition and with store receipt. Electronics include batteries, lights, headphones, pencil sharpeners, recording devices, recording media, etc.

Art, Engineering, and Office Supplies

May be returned up to 30 days from the date of purchase in unused condition with receipt.

Computers, Software, Ink, Toner, and iPods

Credit is available up to 14 days from the original date of purchase. Item(s) must be in new condition and in original packaging. A 15% restocking fee is applied to all opened merchandise. We will not accept open-box refunds, returns, or exchanges for software, ink, toner, and iPods. If defective, you may exchange the product for the same item unless otherwise noted. Titan Shops will not accept the return or exchange of any item if the UPC code has been removed from the packaging. iPods must be current.

Textbooks (new, used, rental, and digital) must be returned by the due dates above to receive a refund. Digital books that have been activated can not be returned. Returns may be refunded or exchanged in-person at Titan Shops or the Irvine Center Bookstore. Orders may be returned by mail to the address below using the return form including with your order. When shipping your return, include a copy of the packing list. Please email titanshopsweb@fullerton.edu for assistance.

Titan Shops
Attn: Web Order Returns
Commons 2 Dock
800 N. State College Blvd.
Fullerton, CA 92831

Contact Apple for all support. Every Mac comes with complimentary telephone technical support within 90 days of your Mac purchase and a one-year limited warranty. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase and a one-year limited warranty.

Call Apple complimentary support at (800) 275-2273.

Gift cards can be purchased at Titan Shops and the Irvine Center Bookstore. They can be used at Titan Shops, the Irvine Center Bookstore, The Brief and The Yum convenience stores. Gift cards are re-fillable and accepted online.